What Your Law Firm’s Org Chart Isn’t Telling You

Your firm may have an org chart with roles and titles. But does it show accountability?

Common Problems:

  • One person holding 3+ roles

  • Titles without clear responsibilities

  • No true ownership of outcomes

  • Leadership bottlenecks everywhere

A Real Org Chart Includes:

  • Defined outcomes and responsibilities per role

  • Clear reporting lines

  • Ownership, not just participation

  • A path for growth and accountability

What a COO Adds:

  • Role scorecards and structure

  • Team capacity planning

  • Org chart audits

  • Real performance management systems


If your team is confused about who does what, or one person is wearing a bunch of unrelated hats — your org chart isn’t doing its job. Let’s fix that.

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You Can’t Incentivize Your Way Out of a Process Problem