What Your Law Firm’s Org Chart Isn’t Telling You

Written By Chelsea Green

Your firm may have an org chart with roles and titles. But does it show accountability?

Common Problems:

  • One person holding 3+ roles

  • Titles without clear responsibilities

  • No true ownership of outcomes

  • Leadership bottlenecks everywhere

A Real Org Chart Includes:

  • Defined outcomes and responsibilities per role

  • Clear reporting lines

  • Ownership, not just participation

  • A path for growth and accountability

What a COO Adds:

  • Role scorecards and structure

  • Team capacity planning

  • Org chart audits

  • Real performance management systems


If your team is confused about who does what, or one person is wearing a bunch of unrelated hats — your org chart isn’t doing its job. Let’s fix that.

Chelsea Green
Next

You Can’t Incentivize Your Way Out of a Process Problem